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Please read these terms and conditions carefully before using Imam Travels & Tours services or booking any services provided by Imam Travels.
These Terms govern your use of Imam Travels’ services and form a legally binding agreement between you and Imam Travels..
By using Imam Travels’ services, you agree to comply with these Terms and Conditions.
1. Services Offered
1.1 Imam Travels services, including travel arrangements, accommodation, transportation, and other related services, for individuals or groups performing Hajj or Umrah.
1.2 Imam Travels acts as an intermediary and arranges services through its partner vendors, including airlines, hotels, transportation companies, and other service providers.
2. Booking and Payments
2.1 Customers can make bookings through Imam Travels’ website, mobile application, or authorized agents.
2.2 To confirm a booking, the Customer must provide all required information accurately, including personal details, travel preferences, and payment information.
2.3 The Customer agrees to pay the total cost of the services as per the booking confirmation, including any applicable taxes, fees, or additional charges.
2.4 Imam Travels accepts payment through bank transfer.
2.5 The Customer acknowledges that prices for services may change due to factors beyond Imam Travels’ control, such as exchange rates, taxes, fuel surcharges, or changes in government regulations. Imam Travels reserves the right to adjust prices accordingly.
3. Cancellations and Refunds
3.1 Cancellation requests must be submitted in writing by the Customer to Imam Travels.
3.2 Cancellation charges may apply, which vary based on the specific services booked, the time of cancellation, and the refund policies of the service providers.
3.3 Refunds, if applicable, will be processed in accordance with Imam Travels’ refund policy and may be subject to administrative fees.
3.4 Imam Travels is not liable for any refunds or compensation for unused services due to the Customer’s failure to comply with visa requirements, travel restrictions, or any other reasons beyond Imam Travels‘ control .
4. Travel Documents and Requirements
4.1 The Customer is responsible for obtaining and ensuring the validity of all necessary travel documents including; passports, health certificates, and other regulatory documents as may be required for their destination.
4.2 Imam Travels may provide general guidance and support in obtaining travel documents (for a fee to be borne by the customer), but it is the Customer’s responsibility to verify and comply with the requirements of relevant authorities.
4.3 The Customer must provide accurate and up-to-date information for all travellers during the booking process, as it appears on their travel documents. Any errors or discrepancies may result in denied entry or additional costs, for which Imam Travels will not be liable.
5. Travel Insurance
5.1 Imam Travels strongly recommends that Customers obtain comprehensive travel insurance to cover any unforeseen events, including trip cancellation, medical emergencies, loss of baggage, or other travel-related risks.
5.2 Imam Travels may assist in providing information about travel insurance options, but it is the Customer’s responsibility to evaluate and select an appropriate insurance policy.
6. Limitation of Liability
6.1 Imam Travels acts as an intermediary and is not liable for any acts, omissions, errors, delays, damages, losses, or accidents caused by third-party service providers.
6.2 Imam Travels will not be responsible for any costs, damages, or inconveniences resulting from the Customer’s failure to comply with applicable laws, regulations, or these Terms.
6.3 Imam Travels shall not be liable for transportation cost for departure to the Airport if the pilgrim is not travelling as part of a group.
6.4 Imam Travels will not be liable for any personal injury, illness, loss, or damage to personal property incurred during the trip.
6.5 In no event shall Imam Travels liability exceed the total amount paid by the Customer for the specific services booked.
7. Privacy and Data Protection
7.1 Imam Travels respects the privacy of its Customers and handles personal information in accordance with applicable privacy laws and its Privacy Policy.
7.2 Imam Travels may collect, use, and disclose personal information for the purpose of providing its services and complying with legal obligations.
7.3 By using Imam Travels’ services, the Customer consents to the collection, use, and disclosure of their personal information as described in Imam Travels Privacy Policy.
8. Governing Law and Dispute Resolution
8.1 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Imam Travels is located.
8.2 Any disputes arising out of or in connection with these Terms shall be resolved through amicable negotiations. If the parties fail to reach a resolution, the dispute shall be submitted to the exclusive jurisdiction of the courts in the jurisdiction where Imam Travels is located.
9. Amendments to the Terms
9.1 Imam Travels reserves the right to modify or update these Terms at any time, without prior notice.
9.2 Customers are encouraged to review the most current version of the Terms before using Imam Travels’ services.
9.3 By continuing to use Imam Travels’ services after any modifications to the Terms, the Customer agrees to be bound by the updated Terms. By using Imam Travels’ services or booking any services through Imam Travels, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.